Home / Delivery & Setup

The logistics
made simple.

How we get everything to your venue, set it up, pack it down and head home. Plus the parts most hire companies bury in the fine print: pickup hours, cancellation windows and what happens if something goes sideways.

What to expect

Most of our clients book a styling package, which means we deliver, set up and pack down so you don't have to think about any of it. If you'd rather collect your hire and DIY, that's an option too. Here's how each path works.

01

Delivery to your venue

We deliver across Greater Melbourne. Fees depend on suburb and event date. Never a flat rate, never a guess.

  • Service area covers Greater Melbourne and surrounding suburbs
  • Delivery is quoted per booking based on your venue postcode and time slot
  • The fee is on your quote upfront, before you commit. No late add-ons
  • Outside our standard radius? Get in touch and we'll let you know if we can make it work, plus any travel adjustment
See suburbs we cover
02

On-site setup & styling

Every styling package includes full setup. Our team arrives ahead of your event, builds the look, and leaves it ready for guests.

  • We coordinate arrival times directly with your venue or coordinator
  • Backdrops, plinths, florals, signage and styling all installed by us
  • Heavier or structural pieces (arches, large drapes, lighting) are setup-only. We don't supply those for self-install
  • You arrive to a finished space; we step out before guests arrive
03

Pack-down & collection

When the event ends, we come back. You don't have to load anything into a car at midnight.

  • Collection is scheduled with you at the time of booking, typically end of event or next morning
  • Same team that set it up handles the pack-down, so nothing gets missed
  • Late or extended collections by arrangement; we'll be upfront if it changes the quote
04

Pickup option (hire only)

Prefer to collect your hire yourself? Some smaller items can be picked up from us by appointment.

  • Pickup is by appointment only. We'll arrange a time that works for both of us when you book
  • Pickup address is shared with your booking confirmation
  • Backdrops, arches, plinths and packages requiring setup are not available for self-pickup. We install those
  • Late returns incur a per-day fee; same as if a hire item is missing from the return
If plans change

Cancellation & rescheduling

Events change. Whatever the reason, here's how we handle it. Straightforward windows, no buried clauses.

More than 60 days out

Full refund of your deposit, less a small admin fee. Reschedules at no charge.

30–60 days out

50% of the deposit retained. Reschedules within 12 months at no charge, subject to availability.

14–29 days out

Deposit retained. Reschedules within 6 months at no charge, subject to availability.

Less than 14 days out

Full booking fee retained. Once items are scheduled and our team is rostered for your date, the costs are committed on our end too.

Weather and emergencies. We assess weather cancellations case-by-case. For wet-weather backdrops or outdoor setups, we'll work with you on a reschedule rather than enforce the standard windows. If a family emergency or illness comes up, talk to us. Real-life things get a real-life response.

Care of the items

Damages, breakages and missing items

Once items are delivered, they're in your care until we collect them. If something gets damaged or goes missing, we charge replacement cost. Not a markup, just what it costs us to put it right. We're transparent with the numbers and we'll always show you the receipt.

Things break sometimes. We get it. Tell us when it happens and we'll work it out together.

Ready when you are

Let's talk about your event

Tell us your date, venue and what you have in mind. We'll come back with a quote that includes everything: hire, setup, delivery. Nothing left to figure out.

Start a conversation